Term & Condition – surkhirugs

Terms & Conditions

Surkhi Rugs LLC • Effective Date: July 2026 • surkhirugs.us

Welcome to Surkhi Rugs LLC. These Terms and Conditions ("Terms") govern your access to and use of our website, your purchases through our WooCommerce online store, and your participation in our SMS messaging programs. By placing an order, checking an opt-in box, or using our website, you agree to these Terms.

1. WooCommerce Orders, Pricing & Payments

Products

We specialize in antique rugs and handmade textiles. Due to the unique, vintage, and handmade nature of these items, minor variations, imperfections, and irregularities in color, size, weave, and pattern may exist. These characteristics are natural attributes of artisanal goods and are not considered defects.

Pricing

All prices are listed in USD ($). We reserve the right to modify prices at any time without prior notice. In the event of a pricing error during WooCommerce checkout, we reserve the right to cancel any orders placed under the incorrect price and issue a full refund.

Payment Processing

Orders placed through our website are processed upon successful payment authorization. We reserve the right to accept, decline, or cancel any order at our discretion, including suspected fraud or inventory unavailability.

2. Shipping & Returns

Shipping Policy

Estimated delivery times are provided at checkout and are not guaranteed. Buyers are responsible for any applicable customs duties, import taxes, or local carrier fees required upon delivery.

Returns & Exchanges

Due to the one-of-a-kind nature of vintage rugs, return requests must be submitted within 3 days of delivery. Items must be returned in their original, undamaged condition. To initiate a return or discuss rug trade-in/exchange options, please reach out via our contact page at surkhirugs.us/contact-us/ or email info@surkhirugs.us.

3. SMS/MMS Mobile Messaging Terms

By providing your mobile phone number and opting in (e.g., through our website subscription popup form or via the optional SMS checkbox during WooCommerce checkout), you agree to the following mobile messaging terms:

Program Description: Surkhi Rugs LLC sends conversational SMS/MMS messages, including customer support replies, order/shipping updates, new shipment arrival photos, inventory restocks, rug trade-in/exchange discussions, and exclusive offers.

Message Frequency: Message frequency varies based on your interactions, inquiry requests, and order activity.

Cost: Standard message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions: You may unsubscribe at any time by replying STOP to any text message received from us. Upon sending STOP, you will receive one final confirmation message stating that you have been unsubscribed. No further messages will be sent unless you re-subscribe.

Customer Support: For assistance, reply HELP to any text message, email us at info@surkhirugs.us, or visit our contact page at surkhirugs.us/contact-us/.

Non-Condition of Purchase: Consent to receive SMS/MMS text messages is completely voluntary and is not a condition of purchasing any goods or services from Surkhi Rugs LLC.

Mobile Data Privacy Clause: No mobile information will be shared, sold, rented, or leased to third parties or affiliates for marketing or promotional purposes under any circumstances. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more details on how we protect your personal information, please review our Privacy Policy.

4. Intellectual Property

All content on this website—including images, product descriptions, logos, graphics, and text—is the exclusive property of Surkhi Rugs LLC and is protected by applicable copyright and trademark laws. You may not copy, reproduce, or distribute any content without our prior written consent.

5. Limitation of Liability

To the maximum extent permitted by law, Surkhi Rugs LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, SMS services, or purchased products.

6. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any updates will be posted directly to this page. Continued use of our website or services following changes constitutes acceptance of the updated Terms.

7. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Business Name: Surkhi Rugs LLC
Email: info@surkhirugs.us
Contact Page: surkhirugs.us/contact-us/