Privacy Policy
At Surkhi Rugs LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data.
1. Information We Collect
When you interact with our website or make a purchase, we may collect the following information:
- Name
- Email address
- Phone number (mobile)
- Shipping address
- Billing address
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders through our WooCommerce store
- Provide customer support and respond to inquiries
- Send shipping and delivery updates
- Process rug trade-in/exchange requests and inquiries
- Send business-related communications, including conversational SMS/MMS text messages where you have explicitly opted in
3. SMS/MMS Mobile Privacy Policy
If you provide your mobile phone number and opt in to receive text messages (e.g., via our website subscription popup form or during WooCommerce checkout), Surkhi Rugs LLC may send SMS/MMS messages related to your orders, product photos of new rug arrivals, inquiries, restocks, trade-in/exchange discussions, and customer support.
Consent Collection: Phone numbers are collected through our website checkout, contact forms, or subscriber popup forms where you affirmatively check an unchecked (non-pre-ticked) opt-in box to receive text messages from us.
Message Frequency: Message frequency varies depending on your interactions, inquiry requests, and order activity.
Message & Data Rates: Standard message and data rates may apply according to your mobile carrier plan.
Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying STOP to any text message received from us. Upon sending STOP, you will receive one final confirmation message stating that you have unsubscribed.
Customer Support: For assistance, reply HELP to any text message, email us at info@surkhirugs.us, or visit surkhirugs.us/contact-us/.
Carrier Mobile Data Non-Sharing Clause: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
```4. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share general order fulfillment information with trusted service providers, including:
- Shipping carriers
- Payment processors
- Technology and website hosting providers
These providers receive only the minimum information necessary to perform their respective services on our behalf.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
5. Data Protection
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While no method of transmission or storage is completely secure, we strive to use commercially acceptable means to safeguard your data.
6. Cookies & Tracking
Our website uses cookies to improve website functionality, remember your preferences, and analyze website performance. You can control or disable cookies through your browser settings.
7. Your Choices & Rights
You have the right to update your communication preferences, access or correct your personal data, or opt out of SMS communications at any time by contacting us.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
- Business Name
- Surkhi Rugs LLC ```
- info@surkhirugs.us
- Contact Page
- surkhirugs.us/contact-us/
- Terms & Conditions
- surkhirugs.us/term-condition/